1. Diagnosis Fee

A non-refundable diagnostic fee of $85.00 is required for all mail-in devices. If the customer approves the repair, this fee will be applied toward the final repair cost.

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2. Mail-in Responsibility

Customers must securely package their devices for shipment. Itsrepairable.com is not liable for loss or damage during transit. Use a tracked and insured shipping method.

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3. Repair Process & Approval

No repairs will be performed without written or recorded consent, unless auto-approval was selected. Once approved, the repair process cannot be canceled if parts have been ordered or service has started.

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4. Parts & Labor

We use high-quality OEM or OEM-equivalent parts. All work is performed by trained technicians. Parts and labor are covered under a 30-day warranty, unless otherwise stated.

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5. Warranty

Our 30-day limited warranty covers the original issue serviced. It is void if:

• Device is physically damaged post-repair.

• Third-party repairs were attempted after service.

• Water or liquid exposure is discovered after repair.

 

6. Data & Privacy

Back up all data before sending your device. We are not responsible for lost or corrupted data. Any passwords provided will only be used for testing and will be deleted after service.

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7. Unclaimed Devices

Devices not paid for or picked up within 30 days will incur a $5/day storage fee. After 60 days, the device is considered abandoned and may be recycled or sold.

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8. Shipping Policy

Customers are responsible for return shipping unless pre-arranged. We are not responsible for delays or losses due to carriers.

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9. Limitation of Liability

We are not liable for loss of business, profits, or data during repair. If a device becomes irreparable due to a pre-existing condition, we’ll notify the customer immediately.

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10. Copyright, Trademarks & Manufacturer Affiliation

• Itsrepairable.com is an independent repair provider and is not affiliated with, authorized, or endorsed by any device manufacturers (including Apple, Samsung, Microsoft, Sony, etc.).

• All trademarks and brand names mentioned are the property of their respective owners and are used strictly for identification purposes.

• Our use of brand names does not imply any affiliation with or endorsement by those companies.

• We do not use or reproduce proprietary software or logos, and all services are provided in compliance with fair use and right-to-repair standards.

• Itsrepairable.com disclaims liability for any claims arising from the use of third-party parts or services on branded devices.